Copying any content from this website without permission from the site owner is strictly prohibited.
It is accepted from time to time that errors will occur and the owner of this site shall not be held liable for incorrect information or damage arising from incorrect information on this site.
The website owner will not be liable for any damages of any kind arising from the use of or inability to use this site (including without limitation the purchase or use of products from this site). Unless required by state law, the website owner will not be liable for any damages, including without limitation direct, indirect, incidental, special, punitive or consequential damages, even if formally advised of the possibility of such damages, this includes damages for negligence or gross negligence.
In designing this web site, we have incorporated security procedures and practices that we consider are consistent with best industry practice. We review our security procedures from time to time and update them when relevant.
Protecting your information is important. If you submit information to Harcourts either by using an electronic form or by sending an email we collect that information and use it for the purposes for which you have provided it.
In addition, we may use your information to provide you with special offers, information about new products and special promotions that we think may interest you. If you do not want to receive this information, you can let us know by sending an email to, by mail 39 Shotover Street, Queenstown, New Zealand or call +64 3 441 0804. Please provide us with your customer details including name, address and contact number. In addition, indicate if you do not wish to receive any more promotional material.
Personal information about you and your business with Harcourts is only accessible by you and by Harcourts personnel who also must use a password, and are bound to safeguard the information and access it only for approved business purposes.
Information for Sellers/Potential Sellers and Buyers/Potential Buyers
Harcourts Group Ltd and its franchises are all licensed under the Real Estate Agents Act 2008 and therefore our agents, branch managers and salespersons are bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2009 required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with the Act and regulations.
As required under the rules, Harcourts has an in-house Complaints and Disputes Resolution Procedure (See Below) .
Please note: you may access the Real Estate Authority’s complaints process without first using Harcourts in-house procedures; and any use of our in-house procedures does not preclude you from making a complaint to the Authority.
Information for Residential Property Sellers/Potential Sellers
If you are considering listing a residential property you should ensure you have been given a copy of the New Zealand Residential Agency Agreements Guide prepared by the Real Estate Agents Authority. (Please note: you will need to acknowledge (in writing) receipt of the guide before you sign a Harcourts agency agreement.)
Information for Residential Property Sellers/Buyers
If you are considering either selling or buying a residential property you should ensure you have been given a copy of the New Zealand Residential Property Sale and Purchase Agreements Guide prepared by the Real Estate Agents Authority. (Please note: You will need to acknowledge (in writing) that you have received the guide before you sign a Harcourts sale and purchase agreement.)
Harcourts Complaints and Disputes Resolution Procedure
Harcourts is committed to handling any complaints or disputes that do arise professionally, fairly and expeditiously.
Our standard in-house procedure is outlined below:
1. Any client or customer who wishes to make a complaint will be referred to the manager of the relevant office.
2. If the complainant is not satisfied with the response received from the manager they can make a written complaint to Harcourts Group Ltd (the franchisor), preferably using the (See Contact details for Harcourts Group Ltd Below)
3. Harcourts Group Ltd will acknowledge receipt of the complaint and commence a review, which if deemed necessary may involve discussion with all relevant parties.
4. Harcourts Group Ltd will respond to the complainant upon completion of its review of the complaint.
5. If the complainant is dissatisfied with the outcome Harcourts will suggest a further course of action.
Please note: Customers or clients may access the Real Estate Agents Authority’s complaints process without first using our in-house procedure; and any use of Harcourts in-house procedure does not preclude a customer or client from making a complaint to the Authority.
Harcourts Group Ltd
Physical Address: 7-9 Alpers Ave, Newmarket
Postal Address: PO Box 99549, Newmarket, Auckland 1149
Fax: 09 524 1481.
Highland Real Estate Group Ltd. Licensed REAA 2008. All rights reserved